Last updated: April 2026
These Terms of Service ("Terms") form a binding agreement between you and Simply Experiment LLC, an Indiana limited liability company ("Simply Experiment", "we", "us", or "our"), and govern your access to and use of the website at simplyexperiment.com, the associated web application (the "Service"), the Simply Experiment Chrome extension (the "Extension"), and any related APIs, software, or content we make available (together, the "Platform").
By creating an account, starting a trial, purchasing a subscription, installing the Extension, or otherwise using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.
You must be at least 16 years old and have the legal capacity to enter into a contract to use the Platform. These Terms bind you personally as the user of the Platform.
You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. You agree to notify us promptly if you suspect any unauthorized use. We may suspend or terminate accounts that provide false information, violate these Terms, or pose a security risk.
Simply Experiment is a software-as-a-service platform that helps research laboratories manage purchase requests, approvals, vendor orders, expense reporting on funding accounts, and inventory. The Extension helps capture product information from vendor websites and helps submit purchase requests in the Service.
The Platform is provided for lawful business and research use only. It is not a financial, tax, legal, medical, or regulatory product, and it does not replace your institution's policies, approvals, or compliance obligations.
Pricing for the Platform is shown on our Pricing page. Subscriptions are sold on a per-lab basis and billed annually in United States Dollars (USD) unless stated otherwise.
We may offer a free trial of limited duration (currently 30 days) to eligible labs. A trial may be started only once per Principal Investigator (PI) email. When the trial ends, access to paid features will stop unless you subscribe. We may modify or discontinue trial offers at any time.
Payments are processed by our third-party payment processor, Stripe, Inc. ("Stripe"). By subscribing, you also agree to Stripe's applicable terms, including the Stripe Services Agreement and its Privacy Policy. We do not store complete payment card or bank account numbers on our servers; these details are collected and stored by Stripe under its own security controls.
Depending on the plan, payment may be collected automatically from a stored payment method or by invoice sent through Stripe. You authorize us and Stripe to charge the payment method on file for all fees owed. If a charge fails, we may retry the charge, suspend your access, and/or downgrade or cancel the subscription until payment is completed.
Unless you cancel before the end of the current billing period, your subscription will automatically renew for another annual term at the then-current price, using the same payment method on file, so that the Service continues uninterrupted. You may cancel auto-renewal at any time via the Stripe customer portal accessible from your lab's Manage Subscription page.
We may change the price of a subscription. Price changes will take effect at the start of the next billing period, and we will provide reasonable advance notice (at least 30 days) before a renewal at a new price. Continued use after the effective date constitutes acceptance of the new price.
Where sales, use, VAT, GST, or similar transaction taxes apply to your subscription, they are calculated and collected through our payment processor as part of the charge shown at checkout or on your invoice, so no separate tax payment is required from you. You remain responsible for any taxes you owe on your own income, operations, or use of the Platform beyond the subscription charge itself.
The Platform is a digital service. Access to paid features is enabled promptly after a trial is started or a subscription payment is received and confirmed by Stripe. There is no shipment of physical goods.
You may cancel your subscription at any time through the Stripe customer portal or by contacting us. Cancellation stops future renewals; it does not automatically trigger a refund for the current paid term. After cancellation, your lab retains access through the end of the period already paid for.
Except where required by applicable law, fees are non-refundable once paid. We may, at our sole discretion, issue a partial or full refund in cases such as extended Service outages that we are unable to remedy, duplicate billing, or similar exceptional circumstances. To request a refund, contact us within 30 days of the charge you are disputing.
We may suspend or terminate your access to the Platform at any time if we reasonably believe you have violated these Terms, failed to pay fees, misused the Platform, or created a security or legal risk. If we terminate for cause, you will not be entitled to a refund of any prepaid fees for the unused portion of the term.
You agree not to:
The Chrome Extension is intended to help you capture product information from vendor websites that you are authorized to access. You are solely responsible for complying with the terms of any third-party website you use the Extension on.
The content, data, and materials you submit to or generate through the Platform ("Customer Data") are necessary for us to operate and improve the Platform. By submitting Customer Data, you irrevocably assign to Simply Experiment LLC all right, title, and interest — including all intellectual property rights — in and to that Customer Data, and you waive any moral rights you may have in it to the fullest extent permitted by applicable law. As between you and us, Simply Experiment LLC owns Customer Data.
We may use Customer Data for any lawful purpose, including to: (a) operate, secure, support, and improve the Platform; (b) build and provide features such as search, suggestions, vendor recommendations, and pricing or purchasing insights; (c) analyze purchasing trends and produce aggregated or de-identified statistics, benchmarks, and reports; (d) train, evaluate, and improve models and algorithms; and (e) develop, publish, and commercialize derived products and services. Aggregated or de-identified information that no longer identifies you or your lab is not considered Customer Data and may be used and retained by us without restriction.
You represent and warrant that you have all rights, permissions, consents, and authority necessary to submit Customer Data to the Platform and to make the assignment above, and that your Customer Data and our use of it under these Terms will not violate any law or third-party right. You are responsible for the accuracy, legality, and appropriateness of all Customer Data. You should maintain your own copies of any records you are required to keep, because we are not obligated to act as a system of record for you.
Deletion requests while your subscription is active. While your lab has an active paid subscription or trial, you may request deletion of identifying Customer Data associated with your account by using the deletion tools in the Service or by contacting us. We will honor reasonable deletion requests within a commercially reasonable time, subject to the following: (i) deletion applies to the identifying copy of the data — we may retain and continue to use aggregated, de-identified, and derived information, including information already incorporated into analytics, models, or improvements to the Platform; and (ii) we may retain Customer Data as required for security, fraud-prevention, legal, tax, accounting, backup, or audit purposes, and to enforce these Terms. After your subscription ends, we have no further obligation to delete or return Customer Data and may continue to retain and use it consistent with this Section 7.
The Platform, including its software, design, text, graphics, logos, and documentation, is owned by Simply Experiment or its licensors and is protected by intellectual property laws. Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your internal lab operations during the term of your subscription or trial.
All rights not expressly granted are reserved. You may not copy, modify, create derivative works of, publicly display, publicly perform, sell, or distribute any part of the Platform except as permitted by these Terms.
The Platform relies on third-party services, including cloud hosting, database hosting, email delivery, analytics, and Stripe for payments. Those services are provided by their respective operators under their own terms and privacy policies. We are not responsible for the acts, omissions, availability, or content of any third-party service. Links to third-party websites are provided for convenience only and do not imply endorsement.
If you send us suggestions, feature requests, or other feedback about the Platform, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose, including improving the Platform, without any obligation to you.
Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.
To the maximum extent permitted by applicable law, the Platform is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising out of course of dealing or usage of trade.
We do not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components, or that any defects will be corrected. You use the Platform at your own risk. No advice or information obtained from us creates any warranty not expressly stated in these Terms.
To the maximum extent permitted by applicable law, in no event will Simply Experiment LLC or its owners, members, managers, employees, contractors, affiliates, suppliers, or licensors be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, data, use, goodwill, business, or savings, arising out of or related to the Platform or these Terms, whether based in contract, tort (including negligence), strict liability, statute, or any other legal theory, and whether or not we have been advised of, or could have foreseen, the possibility of such damages.
To the maximum extent permitted by applicable law, the total cumulative liability of Simply Experiment LLC and the parties listed above, for all claims of any kind arising out of or related to the Platform or these Terms, is zero United States dollars (US $0). You acknowledge that the fees, if any, for the Platform have been set in reliance on this allocation of risk and that this limitation is an essential basis of the bargain between the parties.
If, and only to the extent, a court of competent jurisdiction finds that applicable law (including the law of the State of Indiana) does not permit a zero-dollar liability cap for a particular claim, our total cumulative liability for that claim, together with all other claims arising out of or related to the Platform or these Terms, will be limited to the smaller of (a) the fees actually paid by you to us for use of the Platform in the three (3) months immediately preceding the event giving rise to the claim, or (b) one hundred United States dollars (US $100); and if applicable law does not permit either of those caps, liability will be limited to the smallest amount required by law.
The limitations in this Section 13 apply even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the exclusions above may not apply to you. In that case, our liability is limited to the smallest extent permitted by law. Nothing in these Terms limits any liability that cannot be limited under applicable law (such as liability for fraud or willful misconduct).
You agree to defend, indemnify, and hold harmless Simply Experiment LLC and its owners, members, managers, employees, contractors, affiliates, suppliers, and licensors from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) your Customer Data; (c) your violation of these Terms, applicable law, or any third-party right; or (d) your misuse of the Extension or of any third-party website accessed through it. We may assume exclusive control of any matter subject to indemnification, in which case you will cooperate with us in asserting any available defenses.
These Terms remain in effect while you use the Platform. You may terminate at any time by canceling your subscription and ceasing use of the Platform. We may terminate or suspend these Terms or your access to the Platform as described in Section 5.4 or as otherwise permitted by law. On termination, your right to use the Platform ends immediately. Sections that by their nature should survive termination (for example, ownership, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.
We may update, modify, or discontinue any part of the Platform at any time. We may also update these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where reasonable, provide additional notice through the Service or by email. Your continued use of the Platform after changes become effective constitutes your acceptance of the updated Terms.
These Terms and any dispute arising out of or relating to them or to the Platform are governed by the laws of the State of Indiana, United States, without regard to its conflict of laws rules. Except where prohibited by applicable law, you and Simply Experiment LLC agree that any dispute will be resolved exclusively in the state or federal courts located in Marion County, Indiana, and each party consents to the personal jurisdiction of those courts.
To the extent permitted by applicable law, you and Simply Experiment LLC each waive any right to a jury trial and agree that any claim must be brought in an individual capacity only, and not as part of any class or representative proceeding. Nothing in these Terms limits any rights you may have as a consumer under mandatory local laws that cannot be waived.
These Terms, together with the Privacy Policy and any order forms or plan details referenced on the Pricing page, make up the entire agreement between you and Simply Experiment regarding the Platform and supersede any prior agreements on the same subject. If any provision is found unenforceable, the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver of our right to do so later. You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries to these Terms.
Questions about these Terms, billing, or the Platform can be sent to us through the support form inside the Simply Experiment web application. We will respond to legitimate requests within a reasonable time.